The pandemic has forced many organizations to work remotely. While this has brought with it several benefits, it has also created challenges for companies. One of the most common problems that businesses face during the pandemic is staying in touch with customers. It has also impacted the way customers communicate with businesses, increasing the need for having efficient customer relationship management or CRM software. So, here is a list of the best CRM software that you can consider getting for your business.
Salesforce
Salesforce has been a popular name in the CRM software industry for many years. It is the go-to choice for many small businesses who wish to have a tool that can be scalable as and when their business grows. The software comes loaded with many valuable features, but what makes it a favorite is its user-friendly interface. Salesforce is so easy to use that anyone can work with it comfortably regardless of their technical know-how. With Salesforce CRM software, you can easily upgrade your plans to get more features and functionalities as and when your operations expand.
Monday.com
Every business needs a road map to achieve its goals. Therefore, Monday.com offers the perfect combination of CRM features and project management tools that allow you to stay on track and keep focusing on your customers. The tool’s interface has been made to look similar to a spreadsheet but provides many additional features. For instance, you get a custom dashboard so that all the business information you need is easily accessible. In addition, you can automate repetitive tasks and save a lot of precious time.
Freshworks
If you have a team of sales professionals who make and receive many calls, and if there is a need to collect information about those calls, Freshworks CRM software is for you. The tool allows you to connect your existing phone numbers with the platform, and you also get the option of buying a new local or a toll-free number. These numbers can be purchased from more than 90 countries with just one click. In addition, Freshworks’ built-in phone feature can record calls, make conference calls, and even transfer calls. It allows you to make these calls straight from the sales page of the tool through a widget.
Zoho CRM
This CRM software is the best pick for businesses that have teams working remotely or sales professionals who are always out in the field. It has a mobile app for both Android and iPhone, which has similar features and functionalities to its desktop version. Zoho CRM gets updated in real-time, which ensures that all your latest customer data remains available always. The app also allows you to access and edit your data, even when you are offline. This feature will help your sales team, who is always on the go and may not have access to mobile data or WiFi. The best part: Zoho also offers a feature-rich free version of its CRM software, a perfect option for businesses that are just starting out.
Oracle Netsuite CRM
This is a useful CRM software for e-commerce businesses that often require details of their customers’ shopping habits. It helps them get all the necessary information and store it in one place. Oracle Netsuite comes with all the functionalities that you would expect from CRM software. It provides detailed insights into every interaction your business has with customers. Every online, on-call, or in-store interaction with customers can be easily made visible. The application also allows you to view service issues, pending orders, and overdue invoices. The other key features include sales force automation, sales forecasting, order management, and partner relationship management.
